Privacy Policy
Last Updated: January 2026
Cumbria Advice Network ("we", "us", "our") operates cumbriaadvicenetwork.org.uk. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. We are committed to transparency and compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect the following types of information:
- Personal Data: Name, email address, and any other information you voluntarily provide through contact forms or enquiries.
- Technical Data: IP address, browser type, device type, operating system, and pages visited.
- Cookies and Tracking: Information stored via cookies and similar tracking technologies (see Cookie Policy below).
- Usage Data: How you interact with our website, including click patterns, time spent on pages, and referral sources.
How We Use Information
We use the information collected for the following purposes:
- Website analytics and performance monitoring to improve user experience.
- Affiliate tracking and commission attribution for bet365 and partner casino operators.
- Site functionality, security, and fraud prevention.
- Responding to your enquiries and customer support.
- Compliance with legal and regulatory obligations.
We do not sell your personal data to third parties. Affiliate tracking data is shared with partner operators (such as bet365) only to the extent necessary for commission tracking and program management.
Cookie Policy
Our website uses the following types of cookies:
- Essential Cookies: Required for website functionality and security.
- Analytics Cookies: Used to understand how visitors use our site (e.g., Google Analytics).
- Affiliate Cookies: Used to track referrals and commissions from partner casinos and betting operators.
- Marketing Cookies: Used to deliver personalised content and advertisements.
Opt-Out Options: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being set. You may also opt out of analytics cookies via Google Analytics' opt-out browser extension. Note that disabling essential cookies may affect website functionality.
Third-Party Links
Our website contains links to external websites, including bet365, online casinos, and affiliated operators. We are not responsible for the privacy practices of these third-party sites. Each operator maintains its own privacy policy, and we encourage you to review them before providing personal information. Your use of linked sites is governed by their respective terms and policies, not ours.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access your personal data and request a copy (right of access).
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (right to be forgotten), subject to legal retention obligations.
- Restrict or object to processing of your data.
- Request data portability in a structured, commonly used format.
- Withdraw consent at any time (where processing is consent-based).
- Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, contact us using the details below.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
- Affiliate tracking data: Up to 3 years for accounting and commission purposes.
- Email enquiries: Up to 2 years or as long as the relationship continues.
- Analytics data: Up to 14 months (standard Google Analytics retention).
- Cookies: As specified in our Cookie Policy; most expire within 12 months.
You may request deletion of your data at any time, subject to legal and contractual obligations.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our data practices, please contact us at:
Email: privacy@cumbriaadvicenetwork.org.uk
We aim to respond to all data requests within 30 days in accordance with UK GDPR requirements. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.